Customer Testimonials

Very nice business, Efficient team .

Mike is the guy to go see, thanks, Sheridan Nissan. I will recommend their service to anybody across the nation and the world

I was charged for service that was never performed they charged me for rotating my tires and balancing my tires but it never did it

Great customer service. Great communication. Repairs completed in a timely manner and by excellent mechanics.

The service advisors always go the extra mile to make sure you get good service. My advisor Jeff, made sure my extended coverage was used, even when the company tried to deny it, he got it covered. Can’t leave out Mr Charlie (shuttle driver), he is wonderful! They do t overcharge you or make you pay for crap you don’t need. I definitely recommend this place to anyone.

Mostly good work but like anything else some of the prices are a little high but you're dealing with a dealership

By far the best experience me and my family have had. Mike and his team were all A+. Mike explained everything vary clearly and we got alot more bang for our buck. He even reached out afterward to ensure everything was good and we were still happy. Thanks again guy

The wait for service was reasonable. Also, the price for the service was good.

I dropped my car for an oil change. Was asked if I wanted a free car wash. I said yes. The car wash was never performed. Don't offer it if you're not going to do it. Customer service 101. Consistently have a less than stellar experience here. If I didn't join the lifetime oil change club, I would not be using you at this point.

Very courteous and professional. Excellent service.

Everyone is always so nice and efficient.

Um, that would be a nope from me. I used to bring my Nissan to them for everything. Even the repair that should have been covered by my extended warranty I'd purchased yet still ended up charging me full price out of pocket on ($600 for one sensor, in 2022? 😒). I stopped going here about 3 years ago when they told me I needed all new tires, less than a year after I'd just had all the tires replaced brand new somewhere else. And of course their prices were not too competitive. It seemed to be nonstop hard hustling me into ... Read More

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Google - Oct 28, 2026

Um, that would be a nope from me. I used to bring my Nissan to them for everything. Even the repair that should have been covered by my extended warranty I'd purchased yet still ended up charging me full price out of pocket on ($600 for one sensor, in 2022? 😒). I stopped going here about 3 years ago when they told me I needed all new tires, less than a year after I'd just had all the tires replaced brand new somewhere else. And of course their prices were not too competitive. It seemed to be nonstop hard hustling me into a long list of things they wanted me to buy. They're sales people before they're mechanics. As a female, I look vulnerable, I guess. Oh and the cherry atop the s-sundae was when their car wash was down on the very day they unsuccessfully tried to hard sell me into buying all new tires, so I never got to redeem my free car wash pass that came as a free gift with each purchased oil change. 😒

Courteous, took my car right in and finished sooner then they told me

Since I’ve been on Team Nissan, very impressed with your Service Team. ⭐️⭐️⭐️⭐️⭐️

Samantha Miller was very kind. Her customer service and professionalism did not get unnoticed. Samantha truly cares about her clients. I felt Very fortunate to meet her. Thanks Samantha for making me feel welcome. It was a great experience.

⭐ **Extremely Disappointed — Nothing but Broken Promises and the Runaround\!** I don’t typically write negative reviews, but after months of frustration, broken promises, and getting absolutely nowhere, I feel this one is well deserved\. I purchased a brand\-new vehicle from this dealership, and what should have been an exciting experience has turned into one headache after another\. Since purchasing my vehicle, I’ve been trying to obtain my five\-year inspection sticker\. My salesman originally told me it would come with my registration\. When it didn’t, he told me he would let me know when it came in\. ... Read More

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Google - Oct 22, 2026

⭐ **Extremely Disappointed — Nothing but Broken Promises and the Runaround\!** I don’t typically write negative reviews, but after months of frustration, broken promises, and getting absolutely nowhere, I feel this one is well deserved\. I purchased a brand\-new vehicle from this dealership, and what should have been an exciting experience has turned into one headache after another\. Since purchasing my vehicle, I’ve been trying to obtain my five\-year inspection sticker\. My salesman originally told me it would come with my registration\. When it didn’t, he told me he would let me know when it came in\. Months later, his story completely changed, and suddenly it was MY responsibility to obtain it\. Yesterday, I physically returned to the dealership to get this resolved\. I spoke with the head of the service department AND the employee responsible for handling registrations and tags\. Despite speaking with both of them, I STILL left without an inspection sticker or a resolution\! Apparently, other customers were given a card allowing them to obtain their inspection stickers at an inspection station\. I was never provided one, and even after asking yesterday, I still couldn’t get one\. How difficult can something this simple possibly be? While I was there, my vehicle had approximately 7,200 miles on it, and I was told I needed a tire rotation, which I paid for\. Then, after leaving, I realized they hadn’t even reset my service reminder light\. I had to go elsewhere and PAY someone to reset something that should have been taken care of before my vehicle was returned to me\. I’ve purchased numerous brand\-new vehicles over the years, including three from Delaware dealerships, and have NEVER experienced this kind of aggravation over an inspection sticker\. What disappoints me the most is the complete lack of accountability and follow\-through\. My salesman has repeatedly told me things that never happened, and every time I attempt to resolve the issue, I seem to get a different explanation\. I shouldn’t have to continuously call, follow up, drive back to the dealership, and speak with multiple employees just to get something handled that should have been taken care of when I purchased the vehicle\. **I absolutely love my vehicle, but the customer service after the sale has been beyond disappointing\. Once the paperwork was signed and the sale was made, it certainly feels like customer satisfaction stopped being a priority\.** I wasn’t going to leave a negative review, but after yesterday’s experience, I feel other potential customers deserve to know what my experience has been\. **Selling a vehicle is easy\. Standing behind your customers AFTER the sale is what truly defines a dealership\. Unfortunately, this dealership has fallen very short of that expectation\.

Viktor the man who took care of me was extremely professional and helped me every step of the way with a win for me and a win for him a drove off the lot with a BRND NEW car. I could even believe it he went alive and beyond to make sure I was satisfied. I couldn’t endorse none other then victor vile to Handel you steps to free road independence on the road. I thank him for the help

Parts counter guy is quick and knows what he's doing without attitude. Really appreciate the help

Sheritan’s services were prompt & thoroughly performed. The Nissan representative kept me apprised every step of the way. Although the services were covered by Nissan; I’m still waiting for my copy of the invoice that was supposed to be sent to me via email by Sheridan.

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I try not to leave negative reviews. It's just starting to become ridiculous with Sheridan Nissan. This is just something small. 2023 Nissan Rogue purchased from Sheridan. 22k miles. Lifetime oil change club. Pristine engine compartment, drip oil on the engine while replacing oil. Start my car up and the date and time is set to 12/25/25 4 hours forward. Call my advisor she's never heard of that happening. Manually reset it, it's probably from testing the battery. Also, I don't think they've have customer wifi since I bought my car there at the end of 2023. If you ... Read More

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Google - Oct 18, 2026

I try not to leave negative reviews. It's just starting to become ridiculous with Sheridan Nissan. This is just something small. 2023 Nissan Rogue purchased from Sheridan. 22k miles. Lifetime oil change club. Pristine engine compartment, drip oil on the engine while replacing oil. Start my car up and the date and time is set to 12/25/25 4 hours forward. Call my advisor she's never heard of that happening. Manually reset it, it's probably from testing the battery. Also, I don't think they've have customer wifi since I bought my car there at the end of 2023. If you wrote a review for all the issues I have had with their services it would be 3 pages long. A while back, My car needed new tires after 15k miles. Ordered Goodyear WeatherTech 2. Get there for my appointment, at 7am. Around noon I decide to use there shuttle, they tell me they're waiting on the 4th tire to come. My car isn't finished until 5pm. Took almost an hour for the shuttle to come get me. My car is now shaking at high speed. They didn't balance the last tire or put any weights on it. So now back to Sheridan, another 8 hours they have my car to rebalance all the wheels. Now car shudders a little while breaking, they said one of the rotors may be warped at 15k miles. Alignment is off. We barely drive this thing. Should have just went with Toyota, zero problems with Toyota service or vehicle. At this point I would rather pay for my oil changes and try Conicelli Nissan in PA.

The manager of the service department was very nice and helpful

Always great customer service and speedy service. Love the service team at Nissan Sheridan

Just a friendly reminder that I do not own this car . This is now the 5th time I am getting contacted about a service on a vehicle 🚗 do not own. Please update your records.

Staff was Professional, service completed in a timely manner. I like the waiting area, it has 3 little work space areas with wifi access, I was able to attend a work meeting while waiting on on my car to be completed.

Quick and efficient! They even washed my car 😊

Very great service from the rep. He ensured that the service was done and made sure my vehicle was prioritized in a timely manner.

I have a new Nissan and went to this location to charge my EV. The manager was not nice. Even though they barely had any customers. Very unfriendly and rude! Also Nissan routed me to this location. However, none of the EV chargers work for their customers. I will not go here to buy another vehicle after my experience.

Extremely courteous and professional towards servicing my vehicle.

Matt and Bill are exceptional, they make my appointments and service has been great. True professionals!

I am a new customer and this was my first experience visiting the service department. I brought in my new car for a thumping coming from the floor board when I steered the car. It turned out to be my aftermarket floor mat shifted forward and was rubbing the steering shaft. Now I understand that was my error and could not be covered under warranty. But they also did a 24 point inspection on a car with only 1600 miles on it and charged me $95. That would had been something that I would have just moved the mat back and tell the ... Read More

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Google - Oct 13, 2026

I am a new customer and this was my first experience visiting the service department. I brought in my new car for a thumping coming from the floor board when I steered the car. It turned out to be my aftermarket floor mat shifted forward and was rubbing the steering shaft. Now I understand that was my error and could not be covered under warranty. But they also did a 24 point inspection on a car with only 1600 miles on it and charged me $95. That would had been something that I would have just moved the mat back and tell the customer. So I payed $ 95.00 just to move a mat. And they also won’t shuttle you out of state or over any bridges. The dealer had no problem going into MD to pick me up to lease the car. I will say though that Jeff the service advisor is a pleasant person to deal with. In the end when my lease is up, I will not do business with them in the future.

Recently purchased my 2025 Nissan Altima from here and the staff was very friendly and helpful. Special shout-out to Carlos, for all his help with this process.

I wasn't planning on buying another Nissan because if the CVT faulty transmission but Mike Balini listen to my concerns and for what I wanted in a vehicle. I felt like when he was done with me, he had custom built the Nissan Kicks to my specifications. Mike is the best salesman I've had the honor to do business with. The same goes for Jon in financing.

They did a diagnostic and quicker than expected because they did not find the warning message that came on and believe it is because I went to caliber collision and believed they did a rest. To fix the issue need to wait to see if it happens again and then bring it back.

Great service professional staff, The waiter room is comfortable, adding coffee and water to anyone that would like it, which is a great asset

I’m so glad we purchased our Nissan Sentra from Sheridan. The buying and test driving experience was easy, low-pressure and relaxed. Bob, our sales advisor has been attentive, patient and knowledgeable from the day of purchase til now-5 months later he still makes himself available to answer any questions and concerns be it tire pressure or specific features. He lets us know we are welcome to call or come in person. They don’t just wave you out the door when you drive off the lot-they’re there for you. Honest, reliable, friendly people are all here at Sheridan.

Nissan is very informative about things that need to be done on my car, they follow up, and they are pleasant. It’s easy to make an appointment and you feel comfortable picking up and dropping your car off.

Thanks guys awesome place great work.

(Translated by Google) Very kind and attentive, exceptional service. (Original) Muy amables y atentos, trato excepcional.

Enjoyed working with Matt

Everyone was very friendly and the job was done fast. Great job: thank you

This was my first time going for service at this location. Staff was courteous, knowledgeable and keep me up to date with the prognosis of my vehicle. The mechanic even sent me a video which was a nice touch.

You charge customers credit card to greedy

Horrible management never shop here

They were not willing to work with me or my warranty company. They told me that after what my warranty covered I would still owe them $1200. After I had told them I would prefer the FREE parts my warranty company offered they refused. They ended up charging me $380 for simply diagnosing my vehicle. Took my vehicle to a local shop and got the SAME work done that they were not willing to do for my $100 deductible. They essentially scammed me out of $380. Would not recommend going here if you want someone to be reasonable and to work with you.

Will not ever go back. The men I dealt with in the service department lack any type of active listening skills and one talked to me like I was a complete moron, and made up the most ridiculous reason for my car issues. I will gladly drive to MD or PA to have my car serviced in the future. Please train your staff better

After paying for a replacement coolant hose this is how the engine bay was left. All the residual coolant from leak was just left and not cleaned up. This is not the type of care I expect from a dealership. Almost 700 dollars and this the quality of work that was provided.

I have been a Nissan customer since 2017. In almost ten years, I have never once left a review. I am not someone who bothers. When I do leave one, it is for one of two reasons: the experience was so positive that I want to acknowledge the business publicly, or the experience was so poor that it needs to be addressed. This is the second kind. On Saturday, August 22nd, I came in for an oil change. Booking the appointment was easy. I am a member of the oil club package, which means I receive free oil changes for the ... Read More

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Google - Aug 23, 2026

I have been a Nissan customer since 2017. In almost ten years, I have never once left a review. I am not someone who bothers. When I do leave one, it is for one of two reasons: the experience was so positive that I want to acknowledge the business publicly, or the experience was so poor that it needs to be addressed. This is the second kind. On Saturday, August 22nd, I came in for an oil change. Booking the appointment was easy. I am a member of the oil club package, which means I receive free oil changes for the lifetime of my vehicle. When I arrived, I was helped by a gentleman named Bill (I never want to receive service from him again). When Bill pulled up my account, his exact words were, “I see we’re doing the lifetime oil club oil change.” I said yes, correct. He asked if I had the card. I told him no. Let me take some accountability here. I should have had the card with me. They do sometimes ask you to present it. But in almost ten years of giving this dealership my business, I have been asked for that card two times, maybe three at most. Not presenting it has become a habit, and that is on me. From there, Bill said, close to word for word: “I don’t know about my other counterparts, but I always ask for the card, because if we find out it’s not part of the package, I’m responsible, and in this economy I can’t afford to have someone else’s oil change come out of my pocket.” None of that extra information was necessary. All he needed to say was that if it turned out not to be an oil club oil change, he would be responsible for paying it. Complaining about the economy to a customer is not appropriate. I understand that times are tough, but saying all of that to me was unnecessary and unprofessional. The vehicle getting the oil change was purchased at the beginning of last year, so this was roughly my third oil change on it. Bill called me back up to the front to tell me he did not see an oil club membership or package on my account. I asked why not, since this was already my third oil change. He said, “I don’t see that you purchased one.” I explained that I did not purchase it. It was given to me for free. He looked at me as if I had three heads. I explained the full situation and even told him who my salesperson was, since that person would have knowledge of it. His tone and the way he looked at me were completely inappropriate. After Bill called my salesperson over to the service section, he did not follow up with me again. I assumed his questions had been answered, because my oil change was finished and I was on my way out. The administrative assistant handed me my paperwork, which clearly showed the oil club package on my account. My total was $0.00. Because it was right there on my paperwork, I asked Bill, “Hey, did you get that question answered?” He said no, that administration was closed and he would have to follow up. Then he added, “but it says you should have your card at every oil change,” and he physically pointed to the sign, almost chastising me. Again, I take accountability. I did not have my oil club card with me, and I should have. But the way Bill chastised me, pointing to the sign and looking up at me as if I needed to be scolded, was completely inappropriate and unprofessional. I have never completed a review in nearly ten years of being a customer here. This is my first. Do better next time, Bill.

I took my vehicle in to check for diagnostic codes because my car jutters. Paid $190 and no codes no answers.

SCAM ALERT ⚠️ I had my car serviced at this dealership 8/17. My car came back in WORSE shape than it was brought in, and I only asked for a alignment. When I called and spoke with the service manager Bill, and told him, he said the mechanic said it came into the shop like that. Which is an absolute LIE!! When i told him how disappointed and upset I was, he didn't try to do any customer service recovery, he just said "Ok" They just want your $$$, they do NOT care about you or your car. You have ... Read More

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Google - Aug 17, 2026

SCAM ALERT ⚠️ I had my car serviced at this dealership 8/17. My car came back in WORSE shape than it was brought in, and I only asked for a alignment. When I called and spoke with the service manager Bill, and told him, he said the mechanic said it came into the shop like that. Which is an absolute LIE!! When i told him how disappointed and upset I was, he didn't try to do any customer service recovery, he just said "Ok" They just want your $$$, they do NOT care about you or your car. You have been warned‼️⚠️⚠️

Great selection of vehicles both new and preowned. And the dealership sit at a convenient location. Pretty good service department.

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I went in to get an oil change, tire rotation and gas line flush. When Mr vehicle was finished I was told my left front wheel lock was missing, I explain this is the only place I bring my vehicle for service, the manager proceeded to tell me they never touch my front wheel but yet I paid for a four wheel rotation. Did a pay for a return and didn’t get the service?

The service dept was very bad I took my Murano to change ttansmision oil and they did not replace two filters and only 5 q of oil out of 10 q was replaced they did half xxx job with price of $250 I defenetly would not recommend this place for service

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Customers service here needs to be addressed.

I had a very disappointing experience with the service department at Sheridan Nissan. The customer service was poor, and the staff came across as dismissive and unprofessional. Bill, in particular, was extremely rude and made the entire situation more frustrating than it needed to be. Customers deserve to be treated with courtesy and respect, especially when bringing in their vehicles for service. Based on my experience, I would not recommend Sheridan Nissan’s service department. Management should seriously address how customers are being treated.

Get ur own financing and dont buy service contract. They will focus on payment not interest and will get kickback from lender for selling u on higher APR. Go to ur bank FIRST!!!!

My trip yesterday was a mixed bag. I took my vehicle in for an oil change. The staff in Service were not very warm. Almost a course, straight down to business feel. I requested not to have my vehicle go through the car wash and that was followed. Upon retrieving my vehicle after the oil change, i found it left with smudge marks on the passenger side front quarter panel, and had a couple drops of oil on my center console. How does that happen? I know accidents can happrn, but the exterior smudge marjs plus oil inside, just seems ... Read More

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Google - Jul 11, 2026

My trip yesterday was a mixed bag. I took my vehicle in for an oil change. The staff in Service were not very warm. Almost a course, straight down to business feel. I requested not to have my vehicle go through the car wash and that was followed. Upon retrieving my vehicle after the oil change, i found it left with smudge marks on the passenger side front quarter panel, and had a couple drops of oil on my center console. How does that happen? I know accidents can happrn, but the exterior smudge marjs plus oil inside, just seems like flat out careless. The time spent was ~1hr15m. The best part of the visit was chatting with other customers while waiting, but I know that's not really what these reviews are for. Leaving a 2 star review, and to explain i dont ever leave 5 stars - nobody's perfecr. I knocked off a dtar for the cold demeaner of customer facing staff, and i knocked off a star for the carless actions of the tech who did the work. I would have provided pics of the oil drops on the center console, but i didnt get the link to leave a review until 24 hrs after my appointment.

Brought in my vehicle for an engine problem, need to disassemble motor for further inspection. I was good with that but they have no qualified technicians to do the work. Was told I would need to take it somewhere else. My suggestion is they need to pay the Mechanics more money and do away with flat rate and pay them by the hour! Maybe then you could hire some employees.

If you want to be a victim of a scam, feel free to contact this people. 9 months old car and the refuse to replace a sensor and now I have to pay 1600$ for a part that costs somewhere 300$ - 600$ … Also the other robbery was the diagnosis fee, no against to pay for it, but at least make it worth. TOTALLY NOT WORTH I FEEL FOOLED AND SCAMMED BY THIS PEOPLE.

Took my vehicle in for 2 recalls!!One recalls dealing with my ac unit!!When dropping vehicle off ac unit had some cold air!But when picking vehicle up vehicle had no cold air at all!!I was told I have a leak!!

Poor customer service from service advisor Michelle. Very argumentative and seems as if she don't want to answer questions related to my vehicle issues. Seems as if she always have an attitude. Bill and Matt are great and I never have a problem with them.

Being stuck out of state with no car and no transportation was stressful enough, but the service we received made it even worse. The service advisor Bill addressed both me and my wife as “fellas” twice, and my wife had to correct him by saying, “Excuse me, I’m not a guy, I’m a woman.” That should have been the end of it. I later received a call about my vehicle, but the explanation was unclear. When I tried calling back to find out exactly what was wrong with my car, no one returned my call. From a New ... Read More

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Google - Jun 6, 2026

Being stuck out of state with no car and no transportation was stressful enough, but the service we received made it even worse. The service advisor Bill addressed both me and my wife as “fellas” twice, and my wife had to correct him by saying, “Excuse me, I’m not a guy, I’m a woman.” That should have been the end of it. I later received a call about my vehicle, but the explanation was unclear. When I tried calling back to find out exactly what was wrong with my car, no one returned my call. From a New York State customer’s point of view, this was a very disappointing experience. Communication was poor, customer service was lacking, and when you’re stranded away from home, that’s the last thing you need. You wanted an honest review, and this is it. Based on my experience, I would not return to this business.

Never thought I would leave a bad review for a car purchase. My first car was a brand new Kia and was a great car for years. Came here to purchase a used car and have reported issues and bc it’s not engine or transmission they will not help even within the 90 days. Def take your time on test drives and maybe even drive it for a day before locking in bc if you report something 5 days later then it’s too late and it’s on you.

Sheridan Nissan is hands down the best dealership that exists! There is no other that comes close to the quality, honesty and loyalty I experience every time I bring my Pathfinder in for service. Bill H. in service and Bob H. is sales provide service which is invaluable and almost non existent when compared to other companies. Each time I come in, I can relax knowing that Bill will take the time to discuss the service details and make recommendations that are best for my vehicle at that time. I am so grateful for the trusting bond I have developed ... Read More

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DealerRater - May 21, 2026

Sheridan Nissan is hands down the best dealership that exists! There is no other that comes close to the quality, honesty and loyalty I experience every time I bring my Pathfinder in for service. Bill H. in service and Bob H. is sales provide service which is invaluable and almost non existent when compared to other companies. Each time I come in, I can relax knowing that Bill will take the time to discuss the service details and make recommendations that are best for my vehicle at that time. I am so grateful for the trusting bond I have developed with Bill over the years. I can actually look forward to servicing my car instead of feeling the stress and anxiety that normally accompany such a visit. This is why I always make sure to schedule my visits with Bill only. In the future, I will only purchase and service my vehicles from Sheridan Nissan. Even when moving, I will drive back just so that I can work with this extraordinary talented and trustworthy team of professionals! Thank you Sheridan Nissan for all you do!

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Unpleasant and unfriendly service advisors. I even had to rotate my own tires.

I came in for an oil change. That is expensive but standard. No real complaint there. My faith in Sheridan however waivers when it comes to care and customer service. I got my car from them over a year ago. I've been having issues with a code coming up with the 2 crashing car symbol from the beginning. They initially said some lens was probably dirty. Then they said I needed a diagnostic. The issue is, the light comes on and off randomly. Any time I try to schedule an appointment to have it read it goes off. It was ... Read More

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Google - Apr 22, 2026

I came in for an oil change. That is expensive but standard. No real complaint there. My faith in Sheridan however waivers when it comes to care and customer service. I got my car from them over a year ago. I've been having issues with a code coming up with the 2 crashing car symbol from the beginning. They initially said some lens was probably dirty. Then they said I needed a diagnostic. The issue is, the light comes on and off randomly. Any time I try to schedule an appointment to have it read it goes off. It was on however during my oil change. They however reported I needed a separate appointment for diagnostic which I've tried doing before. I didn't have the energy to really keep explaining this as it should already be in their system after all this time. There was zero empathy or planning around how they could help. It's just increasingly frustrating.

I echo with few reviews related to the front desk or the people who takes call for appointments. Very unprofessional behaviour. I had an apppointment in the morning and I called to inform that I am running late and check if I can get grace time to get it done. but the tone was very hard that NO you can’t and the interaction wasn’t friendly. Even for appointment reschedules are booking the tone is neither friendly nor guided. TBH I tried to look other vendors due to this . But this location is closer to me hence still as ... Read More

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Google - Apr 14, 2026

I echo with few reviews related to the front desk or the people who takes call for appointments. Very unprofessional behaviour. I had an apppointment in the morning and I called to inform that I am running late and check if I can get grace time to get it done. but the tone was very hard that NO you can’t and the interaction wasn’t friendly. Even for appointment reschedules are booking the tone is neither friendly nor guided. TBH I tried to look other vendors due to this . But this location is closer to me hence still as a preference. I decided to book any upcoming appointments through portal …

Bill has horrible customer service, he was very snappy at me and only apologized after I asked him if he was having a bad day.

Scheduled oil change sat for 2+ hours

Had a warning light/service now indicator on my 2022 Outlander. Immediately made appointment. However shortly after making appointment the service light warning was no longer showing. A pic of the warning is below. Still took car for precaution and added oil change for service. A red flag popped up when I arrived and Sheridan claimed the VIN I gave over the phone was not valid. I had an insurance card that had the VIN and even after viewing the Insurance card and double checking, Shaeridan was still claiming the VIN does not exist. Had my wife print out NHTSA and ... Read More

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DealerRater - Apr 8, 2026

Had a warning light/service now indicator on my 2022 Outlander. Immediately made appointment. However shortly after making appointment the service light warning was no longer showing. A pic of the warning is below. Still took car for precaution and added oil change for service. A red flag popped up when I arrived and Sheridan claimed the VIN I gave over the phone was not valid. I had an insurance card that had the VIN and even after viewing the Insurance card and double checking, Shaeridan was still claiming the VIN does not exist. Had my wife print out NHTSA and drop it off. When I showed my car in the NHTSA database, magically they "found" the error. After diagnostic, no codes but serviceman found a problem and wanted to charge me over $700 for a front suspension repair that I knew would be covered under warranty and Sheridan said it wasn’t covered under the manufacturer 5yr 60k warranty. My 2022 has 56k. I called and spoke to Mitsubishi corporate and was informed the service is covered under the manufacturer warranty and doubled checked with the ACTUAL warranty booklet that came with the car. Mitsubishi rep said Sheridan never initiated a service order to even see if the repair was covered under warranty. Mitsubishi corporate suggested to get in writing that they will not cover. I have attempted to contact Sheridan for days and Sheridan will not reach back out. Mitsubishi corp said I should go to a different Mitsubishi dealership. The owners only reply to positive reviews and neglect to address poor reviews. Says a lot about the ownership team

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Took car for service. Wanted to charge me over $700 and would not honor manufacturer 5yr 60k warranty. I spoke to Mitsubishi corporate and was informed the service is covered under the manufacturer warranty and they suggested going to a different dealership

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Had a warning light/service now indicator. Immediately made appointment. However shortly after making appointment service light was no longer showing. Still Took car for service and added oil change. After diagnostic, service wanted to charge me over $700 for an issue I knew would be covered under warranty and they said it wasn’t covered under manufacturer 5yr 60k warranty. I own a 2022 with 56k. I called spoke to Mitsubishi corporate and was informed the service is covered under the manufacturer warranty and they said a service order was never initiated to even see if covered. Mitsubishi corporate suggested if ... Read More

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Google - Apr 8, 2026

Had a warning light/service now indicator. Immediately made appointment. However shortly after making appointment service light was no longer showing. Still Took car for service and added oil change. After diagnostic, service wanted to charge me over $700 for an issue I knew would be covered under warranty and they said it wasn’t covered under manufacturer 5yr 60k warranty. I own a 2022 with 56k. I called spoke to Mitsubishi corporate and was informed the service is covered under the manufacturer warranty and they said a service order was never initiated to even see if covered. Mitsubishi corporate suggested if Sheridan will not honor warranty then I should go to a different Mitsubishi dealership

Can’t really comment much on service on my vehicle, as it hasn’t happened yet..but I can say customer service can be improved. I was last there on Friday, today is Sunday. Had a bad experience. I’m supposed to be back there on Thursday, and made an appointment, but received no appointment confirmation. Again, customer service is not consistent. It costs nothing to be nice to people.

Up until just this week March 23,24 of 2026 my interactions with the staff was satisfactory but once I requested my free oil change everything went downhill fast, I was basically told that I misunderstood the salesman Shaun and the finance officer when they informed me about the first three free oil changes, my wife brought a 2025 Nissan Versa two weeks before I purchased my 2025 Versa and she also was given her first three oil changes for free from Hertrich Nissan who honored their word, but unfortunately, for me I was told by Kyle that he would only allow me one free ... Read More

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Google - Mar 25, 2026

Up until just this week March 23,24 of 2026 my interactions with the staff was satisfactory but once I requested my free oil change everything went downhill fast, I was basically told that I misunderstood the salesman Shaun and the finance officer when they informed me about the first three free oil changes, my wife brought a 2025 Nissan Versa two weeks before I purchased my 2025 Versa and she also was given her first three oil changes for free from Hertrich Nissan who honored their word, but unfortunately, for me I was told by Kyle that he would only allow me one free oil change because I had not purchased the $499.00 oil program. I was told one thing when buying the vehicle and another thing when asking for what was offered to me at the time of my purchase, seems to me that a customer shouldn’t be told one thing one day and another thing the next that totally contradicts what was said and then given the round around after the deal is finalized. Just Saying!

THIS Reviews posted by kazi hossain.I found 2022 subaru forester wilderness for $25000 miles 56598 so i made an offer then samantha send me email that she will transfer my offer to one of sale associate so someone name Mike Bellina send me email that this car 2022 subaru forester wilderness windows price is $36000 and Market price is over $40000. According mt Research A brand New 2026 Subaru forrester Wilderness with well Equipment is selling noe around $37000 to $ 38000. SO i asked mike how did he find out A used 2022 Forester wilderness with 56598 miles on is selling over $40000 and i like to see it. windows price ... Read More

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Google - Mar 18, 2026

THIS Reviews posted by kazi hossain.I found 2022 subaru forester wilderness for $25000 miles 56598 so i made an offer then samantha send me email that she will transfer my offer to one of sale associate so someone name Mike Bellina send me email that this car 2022 subaru forester wilderness windows price is $36000 and Market price is over $40000. According mt Research A brand New 2026 Subaru forrester Wilderness with well Equipment is selling noe around $37000 to $ 38000. SO i asked mike how did he find out A used 2022 Forester wilderness with 56598 miles on is selling over $40000 and i like to see it. windows price are Made my dealer so dealer can add any amount for windows price, so mike declined MY offer for $ 22000 and told me look at carfar report for this car price is over $36000. I looked car fax and kelly blue book and found out 2022 Used Subaru forester wilderness price range from $23000 to $28000. So Mike Bellina Clearly think I am fool and i will beleive that This 2022 Forester wilderness is selling over $36000. ITs Clearly Shedian nissan try to scam me about this price and mike could not show me anything that marker price for 2022 Subaru forester wildenness with 56598 miles market price is over $40000. please please stay away from this Dealership Because this scammer dealership make their own price and tells peoples over price about vehicle . do not do business this sherian nissan and dont do any business with Mike Bellina . he is a grat liar and have no idea and no proof abour car price that he mentions. please please dont buy any car from this dealership .

I asked to have my tires rotated although I have the tire and rim package and I have 27,800 mi on my car I was told that I need to buy new tires I think that's a little ridiculous they refuse to rotate my tires even though I had to pay for it I have bought a lot of warranties on this car and I'm not sure what is covered for what is not and I'm starting to get a little bit upset about this not happy at all this is the third Sentra that I've bought ... Read More

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Google - Mar 11, 2026

I asked to have my tires rotated although I have the tire and rim package and I have 27,800 mi on my car I was told that I need to buy new tires I think that's a little ridiculous they refuse to rotate my tires even though I had to pay for it I have bought a lot of warranties on this car and I'm not sure what is covered for what is not and I'm starting to get a little bit upset about this not happy at all this is the third Sentra that I've bought although it's the first time I did business with Sheridan the other two were bought from concordville Nissan and I'll tell you the difference in service is is unreal they have done no checkups on my car that I am aware concordville Nissan called me in to have my car checked out several times after I bought it this company has not done any of that and I am not happy I don't think I need to buy new tires after 27,000 miles I think it's just a push to sell more stuff and I don't know what I bought as far as the tire and rim package warranty because it doesn't seem like it covers anything a lot of wasted money

Worst car dealership everyone is rude from the service desk to cashier very unprofessional.

The service is exceptional , friendly, and faster very easy to understand the process. I really recommend . Thank you, Nissan.

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I specifically brought my car to this Dealership because it was supposed to be “Nissan”, Not only did I pay $185 which is more expensive then a nearby Nissan dealership, The people here did not check my car properly. So, I explained to this man the one and only issue I was having with my car. He called back 2hrs later saying my car was ready, I need new tires they are in the yellow, my oil needs to be changed soon and my break were kinda worn down.. I said none of those reasons are reasons why my car is ... Read More

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Google - Feb 15, 2026

I specifically brought my car to this Dealership because it was supposed to be “Nissan”, Not only did I pay $185 which is more expensive then a nearby Nissan dealership, The people here did not check my car properly. So, I explained to this man the one and only issue I was having with my car. He called back 2hrs later saying my car was ready, I need new tires they are in the yellow, my oil needs to be changed soon and my break were kinda worn down.. I said none of those reasons are reasons why my car is stalling did you check my transmission and alternator, spark plugs something, he puts me on hold then comes back saying they are going to check and call me back. Smh.. he calls back and says I need transmission fluid and my coolant is cloudy! Sir… what is wrong with my car?! Silence on the other end… I say okay I’m coming.. whatever!! So I payed $185 just for them to look at my basically!! So disappointed!!!

I called in expressing my concerns about my vehicle. When I brought my car in the issues were quickly addressed and my vehicle was fixed promptly and runs smoothly. I will definitely be back for any future repairs.

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Sheridan Nisaan with sales is excellent but service is really bad. Yesterday i had a appointment for my car service. I reached before time and shared the car issue with the staff . He told me that they having staff shortage so wont be able to address the issues , so they just change the oil and filter change ( took 2.5 hours for that work ) and ask me to come again next week . Seriously!! If you guys are shortage with staff then why you accept the appointment ? Really disappointed with the staff behaviour

The interaction started well. But I was tought that when you make a deal you are expected to live up to that deal. Some minor repair work was needed to the silverado I purchased (TPM sensors were going bad). Not only did they have me make one trip (1.5 hours round trip) only to tell me they were not ready for me and they would let me know when to return. But than they figured that they would only replace the 2 TPS that had actualy already failed rather than the 4 they told me they would replace. Thos all because they figured ... Read More

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DealerRater - Jan 31, 2026

The interaction started well. But I was tought that when you make a deal you are expected to live up to that deal. Some minor repair work was needed to the silverado I purchased (TPM sensors were going bad). Not only did they have me make one trip (1.5 hours round trip) only to tell me they were not ready for me and they would let me know when to return. But than they figured that they would only replace the 2 TPS that had actualy already failed rather than the 4 they told me they would replace. Thos all because they figured they could do them in house but fou d out they had to take it to a dealer to get them programed so it was going to cost more than they anticipated when they made the deal (not my problem... you made the deal!). Long story short, Sheridan Nissan on the corner of us13 and 273 in Newcastle delaware will not be getting any repeat business from me, anyone who asked for recommendations and a few face book posts telling people that Mike Bellina is not the straight shooter he claimes to be. Hope this helps

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